1. As competitive accommodation rates have been negotiated and payment for your booking is made in advance by us, full payment is required at the time of booking.

2. When you instruct us to purchase hotel accommodation, theatre tickets or rail tickets on your behalf, you are accepting liability for the costs of these items. Should you subsequently decide to cancel all or part of the arrangements requested you will incur cancellation charges as follows;

        theatre and rail tickets - 100%
        hotel costs - as detailed in section 8 below.

However should we be unable to secure the arrangements you have asked for, you can cancel the booking without charge

3. Please check your booking request details carefully before confirming your request. Please contact us immediately if you feel there is any irregularity with the arrangements made on your behalf..

If you wish to to change your booking with us an amendment fee of £10 per booking will be made(unless the total value of your booking increases as a result of the amendment).

4. In the unlikely event that you have any reason to complain about your accommodation, please communicate this immediately to the hotel management. If they are unable to resolve your concerns satisfactorily please contact us on Tel (0044) 208 254 7770, Fax (0044) 208 773 9509, or E-mail info@thehoteldirectory.co.uk Our offices are open (UK time) from 09.00-20.00hrs Mon -Fri,09.30-17.00 Sat, and 10.00-16.00 hrs Sun. Failure to observe this procedure or to allow ourselves/hotelier to address the causes of your dissatisfaction will make it very unlikely that we would be able to secure compensation on your behalf.

5. Prices include accommodation, breakfast (where shown), and all local and state taxes, but do not include charges for any resort facilities, health club or sports equipment sometimes levied by coastal hoteliers. We reserve the right to change our prices, however once our Confirmation Invoice has been issued our price is then guaranteed against any further surcharge. The Hotel Directory prices normally represent considerable savings over the hotel’s public rates, however during Trade Fairs or major Conventions, or occasionally where hotels offer promotional prices locally, this may not be the case.

6. Information regarding the facilities and the situation of each hotel is derived from details provided by the hotel management. Your attention is drawn to the fact that hotels can and do remove facilities from time to time for essential repair and maintenance, and that certain facilities such as swimming pools are often regarded as “seasonal”. The Hotel Directory will endeavour to keep you informed of any alteration or change which may materially affect your enjoyment. Where a particular facility or service is of key importance to you, you should make this known to us at the time of booking. The Hotel Directory acts solely as agents between the guests and the hotel. In the event of the dispute between these parties The Hotel Directory will make every effort to secure a satisfactory solution, but cannot accept responsibility in respect of either party.

7. Force Majeure - The Hotel Directory shall not be liable for any failure to perform the contract which is due to unforeseen circumstances beyond our control (or the control of our suppliers) including, but not limited to; war, the threat of war, riot, civil strife, industrial dispute, natural and nuclear disaster, fire or adverse weather conditions, transport closure or congestion of airports, ports or roads.

8. If you cancel your arrangements after booking, you will incur a 10% cancellation charge. If you cancel within 4-7 days before due arrival at the hotel, a 50% cancellation charge will be made. Cancellation within 3 days of due arrival at hotel results in a 100% charge.Please note that theatre/rail tickets once purchased are not refundable.  All cancellations must be notified to The Hotel Directory and not to the hotel. You may contact us either by telephone, fax, or e-mail We regret that no refunds can be made for cancellations not made with The Hotel Directory. Similarly, if after your arrival you wish to extend or reduce your stay, you must notify us and not the hotel, other wise amendment/cancellation charges may be incurred.

9. Please note that Theatre Tickets and Rail  Tickets  booked as part of a Theatre/Rail Break are not refundable in the event of you having to cancel your booking.

Where any arrangements sold by us include services supplied by a third party e.g. City Tours, Cruises, London Eye, etc., their Terms and Conditions shall also apply.

10. Free child places- in most cases where a child/children are accommodated free breakfast is not included . Any breakfast taken by the child/children must be paid directlt to the hotel.

PRICE PROMISE - We are confident that the value of our hotel rates is second to none. That is why we are pleased to make this price promise: If you are able to secure and book identical hotel arrangements at a lower price 14 days or more prior to departure for the hotel, we will either match that price or give you a full refund.